Privacy Policy

London Craft Carpentry Ltd values your privacy and is committed to protecting your personal information when you use our online platform. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and related data protection laws.

Information We Collect

We may collect the following types of personal information:

• Contact details including name, postal address, phone number, and email address
• Details related to your carpentry or joinery inquiries and service requests
• Payment information necessary to complete transactions (processed securely by third-party providers)
• Technical data collected through website cookies and usage logs

How We Use Your Information

Personal data is used solely to provide, improve, and personalise our services, including:

• Responding to your inquiries and fulfilling service requests
• Managing bookings, deliveries, and maintenance services
• Processing payments securely with consent
• Improving website functionality and user experience

Legal Basis for Processing

We process your personal data based on your consent, to fulfil contractual obligations, and to comply with legal requirements. We only collect data necessary for these purposes.

Data Sharing and Disclosure

We do not sell your personal information. We may share data with trusted partners only as necessary to:

• Deliver products and carpentry services
• Process payments securely
• Comply with legal obligations, such as tax and regulatory requirements

Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once data is no longer required, it will be securely deleted or anonymised.

Your Rights

You have rights under data protection laws including:

• Access to your personal data
• Correction of inaccurate or incomplete information
• Request erasure of your data, subject to certain conditions
• Object to or restrict processing in some circumstances
• Data portability where applicable

Security Measures

We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyse usage. You can control or disable cookies through your browser settings; however, this may affect some functionality of the site.

Contact Information

For any questions or to exercise your data protection rights, please contact us by post at:

This privacy policy is subject to change. Updates will be posted on our online platform.